FREQUENTLY ASKED QUESTIONS
What size jacket or sweater should I select?
See our "Sizing" page. If you have further questions please contact us.
How do I care for my products?
We recommend Eucalan for cleaning our wool and hemp products. For best results our wools should be hand washed in cold water and laid flat to dry. Delicate one-of-a-kind Town and Country Couture Bobbi Coats should be dry cleaned for best results. Traditional laundering methods will result in variable amounts of shrinkage and damage the item. If you have further questions please contact us.
Do you offer wholesale pricing?
Yes, we are happy to work with you if you are interested in carrying our products. Please contact us for further information.
What methods of payment do you accept?
We process orders online using Google Checkout, which supports VISA, Mastercard, American Express, and Discover. You may also contact us directly and use a money order or cashier's check. If using a money order or cashier's check please make payment to:
Roving Woolens LLC 3889 Swoboda Road Verona WI, 53593
When and how will you ship my selections?
Items that are in stock will be shipped within 48 hours after your payment has cleared. Custom orders may require up to 4 to 6 weeks to ship. All orders are shipped via FedEx within the continental United States. Please contact us for international shipping options.
For customer security protection we prefer you use your billing address as your shipping address.
What is your Privacy Policy?
It is the policy of Roving Woolens LLC not to disclose any customer or visitor information to any third parties. All data we collect is for the sole purpose of designing the product(s) you ordered and delivering them to you.
What disclaimers do the lawyers make you give?
Please see our "Legal Notice" page.
What is your return policy?
Your satisfaction is important to us. We guarantee our product quality. In the event that you wish to return an item please contact us and get a confirmation from us prior to returning the item to us. Once you have acquired confirmation for the return please send the item to us via UPS Ground or FedEX Ground. Unfortunately we cannot reimburse you for other shipping methods. We cannot accept liability for missing or damaged returns so please consider having tracking and/or insurance options for your returns. Returned items must be in saleable condition including all tags and packaging and cannot have been washed.
If you receive the incorrect item or a defective product, we will refund the total of your payment plus your shipping cost provided that you receive prior authorization for the return, and the item is returned to us within 7 days of initial delivery via UPS or FedEx Ground. We will not assume any further responsibilities due to the mistake or defective product.
If you desire to return an in-stock item you must contact us within 7 days of delivery and obtain a confirmation from us prior to returning the item. You will be responsible for shipping fees on the return. Once we receive the item in saleable condition you will receive a full refund (minus shipping fees) in the form of payment you originally used, typically within 7 days of us receiving the item. Alternatively the item may be exchanged for another item if you so desire. We retain the option to not accept the return, or to provide a partial refund, if the return is initiated more than 7 days from the date of delivery to you, or the returned item is not in its original condition (e.g. missing labels, tags, packaging, improperly washed etc). Shrinkage due to improper care is not a basis for return.
Custom made items are typically uniquely made for your pet and as such may not be returned. We will, however, gladly work with you to determine if the product can be altered to meet your pet‘s needs. If the item can be altered we will do so at our cost.